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"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
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Jeanne Bliss
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Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service
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Bell, Chip R.
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The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web
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Mari Smith
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Retail's Seismic Shift
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Michael Dart
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Customer Genius
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Peter Fisk
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Let's Get Real
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Mahan Khalsa
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The Quantum Leap: Next Generation
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Dean Gilliam
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What's This India Business?: Offshoring, Outsourcing and the Global Services Revolution: Offshorting, Outsourcing and the Global Services Revolution
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Paul Davies
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Customer Equity Management
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Rust, Roland T.
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Clued in: How to Keep Customers Coming Back Again and Again
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Carbone, Lewis P.
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The Complete Idiot's Guide to Great Customer Service
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Ron Karr
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It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused
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Aun, Michael A
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Breakthrough Customer Service: Best Practices of Leaders in Customer Support
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Brown, Stanley A.
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The Evolution of Customer Care
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Brown, Stanley A.
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The Second Century: Reconnecting Customer and Value Chain Through Build-To-Order Moving Beyond Mass and Lean Production in the Auto Indust
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Matthias Holweg
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Relationship Marketing: Exploring Relational Strategies in Marketing
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John Egan
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The Customer Differential: The Complete Guide to Implementing Customer Relationship Management
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Melinda Nykamp
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The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building
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Donna Fluss
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Enterprise One-to-one: Tools for Building Unbreakable Customer Relationships in the Interactive Age
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Don Peppers
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The Key to Great Leadership: Rediscovering the Principles of Outstanding Service
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Peter Burwash
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Measuring and Managing Customer Satisfaction
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Sheila Kessler
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Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces
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Sandra Vandermerwe
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