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    Berry, Leonard L.(4)
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    INSPIRED: How to Create Tech Products Customers Love
    INSPIRED: How to Create Tech Products Customers Love
    from  Marty CaganUsed - very goodbook - Used - very good
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    100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
    100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
    from  Peter VenisonUsed - very goodbook - Used - very good
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    Delivering Happiness: A Path to Profits, Passion, and Purpose
    Delivering Happiness: A Path to Profits, Passion, and Purpose
    from  Tony HsiehUsed - very goodbook - Used - very good
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    Badass: Making Users Awesome
    Badass: Making Users Awesome
    from  Kathy SierraUsed - very goodbook - Used - very good
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    Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty (J-B Lencioni Series)
    Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty (J-B Lencioni Series)
    from  Lencioni, Patrick M.Used - very goodbook - Used - very good
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    Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    from  Nick MehtaUsed - very goodbook - Used - very good
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    The Effortless Experience: Conquering the New Battleground for Customer Loyalty
    The Effortless Experience: Conquering the New Battleground for Customer Loyalty
    from  Matthew DixonUsed - goodbook - Used - good
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    Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
    Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
    from  Alexander OsterwalderUsed - goodbook - Used - good
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    Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
    Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
    from  Robin LentUsed - very goodbook - Used - very good
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    Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
    Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
    from  Horst SchulzeUsed - very goodbook - Used - very good
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    The Connected Company
    The Connected Company
    from  Dave GrayUsed - goodbook - Used - good
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    Delivering Happiness: A Path to Profits, Passion, and Purpose
    Delivering Happiness: A Path to Profits, Passion, and Purpose
    from  Tony HsiehUsed - very goodbook - Used - very good
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    The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
    The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
    from  Baxter, Robbie KellmanUsed - very goodbook - Used - very good
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    Startupland: How Three Guys Risked Everything to Turn an Idea into a Global Business
    Startupland: How Three Guys Risked Everything to Turn an Idea into a Global Business
    from  Mikkel SvaneUsed - very goodbook - Used - very good
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    The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
    The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
    from  Matthew DixonUsed - very goodbook - Used - very good
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    The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
    The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
    from  Robert SpectorUsed - very goodbook - Used - very good
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    Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
    Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
    from  Seth GodinUsed - very goodbook - Used - very good
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    The New Successful Large Account Management: How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets
    The New Successful Large Account Management: How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets
    from  Miller, Robert B.Used - very goodbook - Used - very good
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    Moments of Truth
    Moments of Truth
    from  Jan CarlzonUsed - very goodbook - Used - very good
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    Building a Storybrand: Clarify Your Message So Customers Will Listen
    Building a Storybrand: Clarify Your Message So Customers Will Listen
    from  Donald MillerUsed - very goodbook - Used - very good
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    Uncommon Service: How to Win by Putting Customers at the Core of Your Business
    Uncommon Service: How to Win by Putting Customers at the Core of Your Business
    from  Frances FreiUsed - very goodbook - Used - very good
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    A Crowdfunder's Strategy Guide: Build a Better Business by Building Community
    A Crowdfunder's Strategy Guide: Build a Better Business by Building Community
    from  Jamey StegmaierUsed - very goodbook - Used - very good
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    The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value
    The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value
    from  Peter FaderUsed - very goodbook - Used - very good
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    Consulting for Real People: A Client-centred Approach for Change Agents and Leaders
    Consulting for Real People: A Client-centred Approach for Change Agents and Leaders
    from  Peter CockmanUsed - goodbook - Used - good
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    The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
    The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
    from  Fred ReichheldUsed - very goodbook - Used - very good
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    The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business
    The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business
    from  Christensen, Clayton M.Used - very goodbook - Used - very good
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    My Product Management Toolkit: Tools and Techniques to Become an Outstanding Product Manager
    My Product Management Toolkit: Tools and Techniques to Become an Outstanding Product Manager
    from  Marc AbrahamUsed - very goodbook - Used - very good
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    Five Star Service: How to Deliver Exceptional Customer Service (Prentice Hall Business)
    Five Star Service: How to Deliver Exceptional Customer Service (Prentice Hall Business)
    from  Michael HeppellUsed - very goodbook - Used - very good
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    The Entrepreneur's Guide to Customer Development: A cheat sheet to The Four Steps to the Epiphany
    The Entrepreneur's Guide to Customer Development: A cheat sheet to The Four Steps to the Epiphany
    from  Brant CooperUsed - very goodbook - Used - very good
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    Salesforce For Dummies (For Dummies (Business & Personal Finance))
    Salesforce For Dummies (For Dummies (Business & Personal Finance))
    from  Liz KaoUsed - very goodbook - Used - very good
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