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Customer Service
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The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
from  Hal RosenbluthUsed - very goodBook - Used - very good
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The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web
The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web
from  Mari SmithUsed - very goodBook - Used - very good
New €27.90
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CustomerCentric Selling
CustomerCentric Selling
from  Michael BosworthUsed - very goodBook - Used - very good
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How to Measure Customer Satisfaction
How to Measure Customer Satisfaction
from  Nigel HillUsed - very goodBook - Used - very good
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Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests
Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests
from  Gabe ZichermannUsed - goodBook - Used - good
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Engage to Win: A Blueprint for Success in the Engagement Economy
Engage to Win: A Blueprint for Success in the Engagement Economy
from  Steve LucasUsed - very goodBook - Used - very good
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Working with Microsoft Dynamics CRM 2011
Working with Microsoft Dynamics CRM 2011
from  Mike SnyderUsed - goodBook - Used - good
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Services Marketing: Integrating Customer Focus Across the Firm
Services Marketing: Integrating Customer Focus Across the Firm
from  Alan WilsonUsed - very goodBook - Used - very good
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
from  Jack MitchellUsed - goodBook - Used - good
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Social Media Marketing
Social Media Marketing
from  Liana EvansUsed - goodBook - Used - good
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Harvard Business Review on Customer Relationship Management (Artscroll)
Harvard Business Review on Customer Relationship Management (Artscroll)
from  Prahalad, C. K.Used - very goodBook - Used - very good
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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
from  Womack, James P.Used - very goodBook - Used - very good
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Best Practices: Building Your Business with Customer Focused Solutions: Building Your Business with Arthur Andersen's Global Best Practices
Best Practices: Building Your Business with Customer Focused Solutions: Building Your Business with Arthur Andersen's Global Best Practices
from  Robert HiebelerUsed - goodBook - Used - good
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Services Marketing
Services Marketing
from  Zeithaml, Valerie A.Used - acceptableBook - Used - acceptable
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Customer Relationship Management, Second Edition: Concept, Strategy, and Tools
Customer Relationship Management, Second Edition: Concept, Strategy, and Tools
from  V. KumarUsed - very goodBook - Used - very good
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Dienstleistungsqualität: Konzepte - Methoden - Erfahrungen
Dienstleistungsqualität: Konzepte - Methoden - Erfahrungen
from  Bernd Stauss, Manfred BruhnUsed - goodBook - Used - good
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Sun Tzu Strategies for Marketing: 12 Essential Principles for Winning the War for Customers: 12 Essential Principles for Winning the War for Customers
Sun Tzu Strategies for Marketing: 12 Essential Principles for Winning the War for Customers: 12 Essential Principles for Winning the War for Customers
from  Gerald MichaelsonUsed - goodBook - Used - good
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Consumer Behavior
Consumer Behavior
from  Schiffman, Leon G.Used - goodBook - Used - good
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Extreme Trust: Honesty as a Competitive Advantage
Extreme Trust: Honesty as a Competitive Advantage
from  Peppers & Rogers, PHD Don & MarthaUsed - very goodBook - Used - very good
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Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Performance Improvement
Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Performance Improvement
from  Bacon, Terry R.Used - very goodBook - Used - very good
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Salesforce.com for Dummies
Salesforce.com for Dummies
from  Liz KaoUsed - very goodBook - Used - very good
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Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
from  Lundin, Stephen C.Used - very goodBook - Used - very good
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Customer Relationship Management
Customer Relationship Management
from  ButtleUsed - very goodBook - Used - very good
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Loyalty Rules. How Today's Leaders Build Lasting Relationships.
Loyalty Rules. How Today's Leaders Build Lasting Relationships.
from  Reichheld, Frederick F.Used - very goodBook - Used - very good
Book€4.49
€4.49
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Subscription Marketing: Strategies for Nurturing Customers in a World of Churn
Subscription Marketing: Strategies for Nurturing Customers in a World of Churn
from  Anne JanzerUsed - goodBook - Used - good
Book€12.49
€12.49
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Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive
Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive
from  Jim SterneUsed - very goodBook - Used - very good
Book€1.73
€1.73
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Customer Relationship Management: A Global Perspective
Customer Relationship Management: A Global Perspective
from  Gerhard RaabUsed - goodBook - Used - good
Book€1.73
€1.73
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SERVICES MARKETING
SERVICES MARKETING
from  Valerie ZeithamlUsed - goodBook - Used - good
Book€2.02
€2.02
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Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines
Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines
from  WirtzUsed - very goodBook - Used - very good
Book€9.99
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Value-Based Marketing for Bottom-Line Success. 5 Steps to Creating Customer Value
Value-Based Marketing for Bottom-Line Success. 5 Steps to Creating Customer Value
from  DeBonis, J. N.Used - goodBook - Used - good
Book€2.49
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