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No Thanks, I'm Just Looking: Sales Techniques for Turning Shoppers into Buyers
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Friedman, Harry J.
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Instant Leads: Create a Steady Stream of Customers and Keep Your Business Growing (Instant Success)
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Sugars, Bradley J.
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Raise the Bar: An Action-Based Method for Maximum Customer Reactions
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Jon Taffer
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Instant Referrals: How to Turn Existing Customers into Your #1 Promoters (Instant Success)
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Bradley Sugars
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Recommended: How to Sell Through Networking and Referrals (Financial Times)
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Andy Lopata
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Beyond Advertising: Creating Value Through All Customer Touchpoints
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Yoram Wind
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Managing Customers Profitably
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Lynette Ryals
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Bank 2.0: How customer behaviour and technology will change the future of financial services
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Brett King
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The DNA of Customer Experience: How Emotions Drive Value
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C. Shaw
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Five Star Service: How to Deliver Exceptional Customer Service (Prentice Hall Business)
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Michael Heppell
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Salesforce.com For Dummies (For Dummies (Computers))
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Tom Wong
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
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Heskett, James L.
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Cultural Chemistry: Simple Strategies for Bridging Cultural Gaps
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Patti McCarthy
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Delivering Quality Service: Balancing Customer Perceptions and Expectations
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Zeithaml, Valarie A.
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Supply Chain Management. Strategy, Planning and Operation
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Sunil Chopra
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How to Sell with NLP
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Pat Hutchinson
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The Mesh: Why the Future of Business Is Sharing
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Lisa Gansky
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United Breaks Guitars: The Power of One Voice in the Age of Social Media
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Dave Carroll
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Complexity Avalance (Development Economics)
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Wood, J. B.
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
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Berry, Leonard L.
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Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed
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Lawton, Robin L.
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Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand
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Bill Price
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What's the Secret?: To Providing a World-Class Customer Experience
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DiJulius, John R.
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Design and Management Service Processes: Keeping Customers for Life (Engineering Process Improvement Series)
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Rohit Ramaswamy
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Looptail
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Bruce Poon Tip
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Achieve Sales Excellence: The 7 Customer Rules for Becoming the New Sales Professional: Develop the 7 Skills Customers Demand of World-Class Salespeople and Organizations
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Howard Stevens
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Global Teams: How Top Multinationals Span Boundaries and Cultures with High-Speed Teamwork
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Marquardt, Michael J. , Ed. D.
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Custom Nation: Why Customization Is the Future of Business and How to Profit From It
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Anthony Flynn
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The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset
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Bill Lee
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Customers As Partners: Building Relationships That Last
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Bell, Chip R.
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