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Berry, Leonard L.(3)
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Customer Service

Customer Service
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INSPIRED: How to Create Tech Products Customers Love
INSPIRED: How to Create Tech Products Customers Love
from  Marty CaganUsed - very goodBook - Used - very good
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Building A Story Brand: Clarify Your Message So Customers Will Listen
Building A Story Brand: Clarify Your Message So Customers Will Listen
from  Donald MillerUsed - goodBook - Used - good
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The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
from  Matthew DixonUsed - very goodBook - Used - very good
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How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services
How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services
from  Tom McMakinUsed - very goodBook - Used - very good
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Crowning the Customer: How to Become Customer-driven
Crowning the Customer: How to Become Customer-driven
from  Feargal QuinnUsed - goodBook - Used - good
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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
from  Nick MehtaUsed - very goodBook - Used - very good
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The New Successful Large Account Management: How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets
The New Successful Large Account Management: How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets
from  Miller, Robert B.Used - goodBook - Used - good
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Moments of Truth
Moments of Truth
from  Jan CarlzonUsed - very goodBook - Used - very good
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
from  Matthew DixonUsed - very goodBook - Used - very good
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Delivering Happiness: A Path to Profits, Passion, and Purpose
Delivering Happiness: A Path to Profits, Passion, and Purpose
from  Tony HsiehUsed - very goodBook - Used - very good
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Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager)
Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager)
from  Kenneth BlanchardUsed - goodBook - Used - good
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Building a Storybrand: Clarify Your Message So Customers Will Listen
Building a Storybrand: Clarify Your Message So Customers Will Listen
from  Donald MillerUsed - very goodBook - Used - very good
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The Connected Company
The Connected Company
from  Dave GrayUsed - goodBook - Used - good
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Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
from  Seth GodinUsed - very goodBook - Used - very good
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The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
from  Lucy KimbellUsed - like newBook - Used - like new
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Lean UX: Applying Lean Principles to Improve User Experience
Lean UX: Applying Lean Principles to Improve User Experience
from  Jeff Gothelf Edited by Josh SeidenUsed - very goodBook - Used - very good
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100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
from  Peter VenisonUsed - very goodBook - Used - very good
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Delivering Happiness: A Path to Profits, Passion, and Purpose
Delivering Happiness: A Path to Profits, Passion, and Purpose
from  Tony HsiehUsed - very goodBook - Used - very good
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Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
from  Horst SchulzeUsed - very goodBook - Used - very good
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The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
from  Erik PetersonUsed - goodBook - Used - good
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Scoring Points: How Tesco Is Winning Customer Loyalty
Scoring Points: How Tesco Is Winning Customer Loyalty
from  Clive HumbyUsed - very goodBook - Used - very good
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The Ten Principles Behind Great Customer Experiences (Financial Times)
The Ten Principles Behind Great Customer Experiences (Financial Times)
from  Matthew WatkinsonUsed - very goodBook - Used - very good
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Outside In: The Power of Putting Customers at the Center of Your Business (UK Edition)
Outside In: The Power of Putting Customers at the Center of Your Business (UK Edition)
from  Harley ManningUsed - very goodBook - Used - very good
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The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
from  Fred ReichheldUsed - like newBook - Used - like new
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