All categories
caret-down
cartcart

Popularity
The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
New €35.00
You save €22.01 (62%)
Book€12.99
You save €22.01 (62%)
New €35.00€12.99

The Excellence Dividend: Principles for Prospering in Turbulent Times from a Lifetime in Pursuit of Excellence
New €18.50
You save €7.51 (40%)
Book€10.99
You save €7.51 (40%)
New €18.50€10.99

Outside In: The Power of Putting Customers at the Center of Your Business
Book€5.49
€5.49

HYPERGROWTH: How the Customer-Driven Model Is Revolutionizing the Way Businesses Build Products, Teams, & Brands
Book€3.55
€3.55

Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
Book€7.49
€7.49

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
Book€16.99
€16.99

Make It all About Me: Leveraging omnichannel and AI for marketing success
New €24.00
You save €9.01 (37%)
Book€14.99
You save €9.01 (37%)
New €24.00€14.99

Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success
New €49.00
You save €5.01 (10%)
Book€43.99
You save €5.01 (10%)
New €49.00€43.99

The Network Is Your Customer: Five Strategies to Thrive in a Digital Age
Book€1.78
€1.78

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Book€9.49
€9.49

Scoring Points: How Tesco Continues to Win Customer Loyalty
New €41.80
You save €30.81 (73%)
Book€10.99
You save €30.81 (73%)
New €41.80€10.99

Customers the Day After Tomorrow: How to Attract Customers in a World of AI, Bots and Automation
Book€14.99
€14.99

Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business
New €15.00
You save €12.01 (80%)
Book€2.99
You save €12.01 (80%)
New €15.00€2.99

Building Great Customer Experiences
Building Great Customer Experiences
from  Colin ShawUsed - goodBook - Used - good
New €53.49
You save €50.00 (93%)
Book€3.49
You save €50.00 (93%)
New €53.49€3.49

Delivering Happiness: A Path to Profits, Passion, and Purpose
Book€10.99
€10.99

Customer Relationship Management: A Databased Approach (Business)
Book€1.99
€1.99

Delivering Quality Service
Delivering Quality Service
from  Zeithaml, Valarie A.Used - goodBook - Used - good
New €17.90
You save €15.41 (86%)
Book€2.49
You save €15.41 (86%)
New €17.90€2.49

Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers
Book€5.49
€5.49

Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact
Book€14.49
€14.49

Strategy from the Outside in: Profiting from Customer Value: How to Profit from Customer Value
Book€9.99
€9.99

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
Book€21.99
€21.99

The Gamification Revolution: How Leaders Leverage Game Mechanics to Crush the Competition
New €26.74
You save €15.75 (58%)
Book€10.99
You save €15.75 (58%)
New €26.74€10.99

Looptail: How One Company Changed the World by Reinventing Business
Book€1.78
€1.78


The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
New €21.49
You save €13.00 (60%)
Book€8.49
You save €13.00 (60%)
New €21.49€8.49

Fish!: A Remarkable Way to Boost Morale and Improve Results
Book€2.69
€2.69

Instant Repeat Business (Instant Success Series): Loyalty Strategies That Keep Customers Coming Back
Book€4.49
€4.49

ONE TO ONE FUTURE
ONE TO ONE FUTURE
from  Don PeppersUsed - goodBook - Used - good
Book€4.99
€4.99

Monster Loyalty: How Lady Gaga turns Followers into Fanatics
Book€18.49
€18.49

No Thanks, I'm Just Looking: Sales Techniques for Turning Shoppers into Buyers
Book€5.99
€5.99