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INSPIRED: How to Create Tech Products Customers Love
INSPIRED: How to Create Tech Products Customers Love
from  Marty CaganUsed - very goodBook - Used - very good
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Delivering Happiness: A Path to Profits, Passion, and Purpose
Delivering Happiness: A Path to Profits, Passion, and Purpose
from  Tony HsiehUsed - very goodBook - Used - very good
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Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
from  Alexander OsterwalderUsed - very goodBook - Used - very good
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The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change)
The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change)
from  Christensen, Clayton M.Used - goodBook - Used - good
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Simply Better: Winning and Keeping Customers by Delivering What Matters Most
Simply Better: Winning and Keeping Customers by Delivering What Matters Most
from  Patrick BarwiseUsed - very goodBook - Used - very good
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Lean UX: Applying Lean Principles to Improve User Experience
Lean UX: Applying Lean Principles to Improve User Experience
from  Jeff Gothelf Edited by Josh SeidenUsed - very goodBook - Used - very good
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Building a Storybrand: Clarify Your Message So Customers Will Listen
Building a Storybrand: Clarify Your Message So Customers Will Listen
from  Donald MillerUsed - goodBook - Used - good
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Five Star Service
Five Star Service
from  Michael HeppellUsed - acceptableBook - Used - acceptable
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Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty (J-B Lencioni Series)
Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty (J-B Lencioni Series)
from  Lencioni, Patrick M.Used - very goodBook - Used - very good
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Badass: Making Users Awesome
Badass: Making Users Awesome
from  Kathy SierraUsed - very goodBook - Used - very good
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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)
Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)
from  Galbraith, Jay R.Used - very goodBook - Used - very good
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The Connected Company
The Connected Company
from  Dave GrayUsed - very goodBook - Used - very good
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
from  Bill PriceUsed - very goodBook - Used - very good
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
from  Frances FreiUsed - very goodBook - Used - very good
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The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
from  Matthew DixonUsed - very goodBook - Used - very good
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The New Successful Large Account Management: How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets
The New Successful Large Account Management: How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets
from  Miller, Robert B.Used - very goodBook - Used - very good
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The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business
The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business
from  Christensen, Clayton M.Used - very goodBook - Used - very good
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
from  Matthew DixonUsed - very goodBook - Used - very good
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Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
from  Robin LentUsed - very goodBook - Used - very good
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The Connected Company
The Connected Company
from  Dave GrayUsed - very goodBook - Used - very good
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Service Design for Business: A Practical Guide to Optimizing the Customer Experience
Service Design for Business: A Practical Guide to Optimizing the Customer Experience
from  Ben ReasonUsed - goodBook - Used - good
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Pricing for Profit: How to Develop a Powerful Pricing Strategy for Your Business
Pricing for Profit: How to Develop a Powerful Pricing Strategy for Your Business
from  Peter HillUsed - goodBook - Used - good
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Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
from  Seth GodinUsed - very goodBook - Used - very good
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The Ten Principles Behind Great Customer Experiences (Financial Times)
The Ten Principles Behind Great Customer Experiences (Financial Times)
from  Matthew WatkinsonUsed - very goodBook - Used - very good
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Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously
Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously
from  Jeff GothelfUsed - very goodBook - Used - very good
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How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
from  Fox, Jeffrey J.Used - very goodBook - Used - very good
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Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager)
Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager)
from  Kenneth BlanchardUsed - very goodBook - Used - very good
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Outside In: The Power of Putting Customers at the Center of Your Business (UK Edition)
Outside In: The Power of Putting Customers at the Center of Your Business (UK Edition)
from  Harley ManningUsed - goodBook - Used - good
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