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Customer Service

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Building A Story Brand: Clarify Your Message So Customers Will Listen
Building A Story Brand: Clarify Your Message So Customers Will Listen
from  Donald MillerUsed - very goodBook - Used - very good
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The New Successful Large Account Management: How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets
The New Successful Large Account Management: How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets
from  Miller, Robert B.Used - very goodBook - Used - very good
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Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
from  Alexander OsterwalderUsed - goodBook - Used - good
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Delivering Happiness: A Path to Profits, Passion, and Purpose
Delivering Happiness: A Path to Profits, Passion, and Purpose
from  Tony HsiehUsed - very goodBook - Used - very good
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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
from  Nick MehtaUsed - goodBook - Used - good
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How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services
How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services
from  Tom McMakinUsed - goodBook - Used - good
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Trend-Driven Innovation: Beat Accelerating Customer Expectations
Trend-Driven Innovation: Beat Accelerating Customer Expectations
from  Henry MasonUsed - very goodBook - Used - very good
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The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business
The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business
from  Christensen, Clayton M.Used - very goodBook - Used - very good
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The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
from  Matthew DixonUsed - very goodBook - Used - very good
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Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
from  Robin LentUsed - very goodBook - Used - very good
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Operations Rules: Delivering Customer Value through Flexible Operations
Operations Rules: Delivering Customer Value through Flexible Operations
from  David Simchi-LeviUsed - goodBook - Used - good
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Moments of Truth
Moments of Truth
from  Jan CarlzonUsed - very goodBook - Used - very good
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You Can't Teach a Kid to Ride a Bike at a Seminar, 2nd Edition: Sandler Training's 7-Step System for Successful Selling
You Can't Teach a Kid to Ride a Bike at a Seminar, 2nd Edition: Sandler Training's 7-Step System for Successful Selling
from  David SandlerUsed - goodBook - Used - good
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Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
from  Seth GodinUsed - very goodBook - Used - very good
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
from  Matthew DixonUsed - very goodBook - Used - very good
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Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty (J-B Lencioni Series)
Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty (J-B Lencioni Series)
from  Lencioni, Patrick M.Used - very goodBook - Used - very good
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The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
from  Fred ReichheldUsed - goodBook - Used - good
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
from  Frances FreiUsed - very goodBook - Used - very good
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Delivering Happiness: A Path to Profits, Passion, and Purpose
Delivering Happiness: A Path to Profits, Passion, and Purpose
from  Tony HsiehUsed - goodBook - Used - good
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Outside In: The Power of Putting Customers at the Center of Your Business (UK Edition)
Outside In: The Power of Putting Customers at the Center of Your Business (UK Edition)
from  Harley ManningUsed - very goodBook - Used - very good
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Ultimate Question
Ultimate Question
from  Fred ReichheldUsed - very goodBook - Used - very good
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The Ten Principles Behind Great Customer Experiences (Financial Times)
The Ten Principles Behind Great Customer Experiences (Financial Times)
from  Matthew WatkinsonUsed - very goodBook - Used - very good
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Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously
Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously
from  Jeff GothelfUsed - very goodBook - Used - very good
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The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
from  Baxter, Robbie KellmanUsed - very goodBook - Used - very good
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Ask: The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy…Create a Mass of Raving Fans…and Take Any Business to the Next Level
Ask: The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy…Create a Mass of Raving Fans…and Take Any Business to the Next Level
from  Ryan LevesqueUsed - very goodBook - Used - very good
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Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
from  Jeanne BlissUsed - very goodBook - Used - very good
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Agile Competitors and Virtual Organizations: Strategies for Enriching the Customer
Agile Competitors and Virtual Organizations: Strategies for Enriching the Customer
from  Goldman, Steven L.Used - goodBook - Used - good
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
from  Bill PriceUsed - goodBook - Used - good
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The Connected Company
The Connected Company
from  Dave GrayUsed - very goodBook - Used - very good
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CRM For Dummies
CRM For Dummies
from  Lars HelgesonUsed - very goodBook - Used - very good
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