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INSPIRED: How to Create Tech Products Customers Love
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Building A Story Brand: Clarify Your Message So Customers Will Listen
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Ultimate Question
Ultimate Question
from  Fred ReichheldUsed - very goodBook - Used - very good
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€4.99

Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
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The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
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Delivering Happiness: A Path to Profits, Passion, and Purpose; A Round Table Comic
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Badass: Making Users Awesome
Badass: Making Users Awesome
from  Kathy SierraUsed - very goodBook - Used - very good
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The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change)
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The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
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Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty (J-B Lencioni Series)
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Delivering Happiness: A Path to Profits, Passion, and Purpose
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Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
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Moments of Truth
Moments of Truth
from  Jan CarlzonUsed - very goodBook - Used - very good
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Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
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Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)
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Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
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Building a Storybrand: Clarify Your Message So Customers Will Listen
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The Connected Company
The Connected Company
from  Dave GrayUsed - very goodBook - Used - very good
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Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously
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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value
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Outside In: The Power of Putting Customers at the Center of Your Business (UK Edition)
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Irresistible Consultant's Guide to Winning Clients: 6 Steps to Unlimited Clients & Financial Freedom
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Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
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Ask: The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy…Create a Mass of Raving Fans…and Take Any Business to the Next Level
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The Connected Company
The Connected Company
from  Dave GrayUsed - very goodBook - Used - very good
Book€17.49
€17.49

The New Successful Large Account Management: How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business
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