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The Secrets of Selling: How to Win in Any Sales Situation
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Geoff King
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Thank God It's Monday!: How to Create a Workplace You and Your Customers Love
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Roxanne Emmerich
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The Art of Retail Buying: An Introduction to Best Practices from the Industry
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Marie-Louise Jacobsen
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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
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John Goodman
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Beans: Four Principles for Running a Business in Good Times or Bad
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Leslie Yerkes
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The Crm Pocketbook (Management Pocketbook Series)
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David Alexander
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A Practical Guide to CRM: Building More Profitable Customer Relationships
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Janice Reynolds
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SAP Service and Support (SAP PRESS: englisch)
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Gerhard Oswald
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The Hippie Guide to Climbing the Corporate Ladder & Other Mountains: How Jansport Makes It Happen
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Skip Yowell
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How to Succeed in the Relationship Economy: Make Data Work for You, Empathise with Customers, Grow Valuable Relationships
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Matt Lindsay
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Revolutionize Your Customer Experience
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Colin Shaw
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Customer Innovation: Customer-Centric Strategy for Enduring Growth
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Marion Debruyne
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Microsoft Dynamics CRM 4.0 Unleashed
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Wolenik, Marc J.
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Customer Intimacy Pick Your Pa: Pick Your Partners, Shape Your Culture, Win Together
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Fred Wiersema
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Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
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Blanchard, Ken, Jr.
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Customer Relationship Management: Creating Competitive Advantage Through Win-Win Relationship Strategies
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Kaj Storbacka
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Management of a Sales Force
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Rosann Spiro
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The Power of Foursquare: 7 Innovative Ways to Get Your Customers to Check in Wherever They Are
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Carmine Gallo
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Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred
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Michael Heppell
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Service Operations Management
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Robert Johnston
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Services Marketing: European Perspectives
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Lovelock, Christopher H.
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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
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Pete Blackshaw
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Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and Partnership
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Joseph Jaffe
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How to Be a Fierce Competitor: What Winning Companies and Great Managers Do in Tough Times
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Fox, Jeffrey J.
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Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience
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Jim Joseph
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Aftermarketing: How to Keep Customers for Life Through Relationship Marketing
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Vavra, Terry G.
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Beyond World Class: Building Character, Relationships, and Profits
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Ross, Alan M.
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Crowning the Customer: How to Become Customer-Driven
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Quinn, Senator Feargal
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Evangelist Marketing: What Apple, Amazon, and Netflix Understand About Their Customers (That Your Company Probably Doesn't)
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Goldfayn, Alex L.
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Marketing 2.0: Bridging the Gap Between Seller and Buyer Through Social Media Marketing
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Bernie Borges
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