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    INSPIRED: How to Create Tech Products Customers Love
    INSPIRED: How to Create Tech Products Customers Love
    from  Marty CaganUsed - very goodBook - Used - very good
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    Delivering Happiness: A Path to Profits, Passion, and Purpose
    Delivering Happiness: A Path to Profits, Passion, and Purpose
    from  Tony HsiehUsed - very goodBook - Used - very good
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    Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
    Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
    from  Alexander OsterwalderUsed - very goodBook - Used - very good
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    The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change)
    The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change)
    from  Christensen, Clayton M.Used - goodBook - Used - good
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    Simply Better: Winning and Keeping Customers by Delivering What Matters Most
    Simply Better: Winning and Keeping Customers by Delivering What Matters Most
    from  Patrick BarwiseUsed - very goodBook - Used - very good
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    Lean UX: Applying Lean Principles to Improve User Experience
    Lean UX: Applying Lean Principles to Improve User Experience
    from  Jeff Gothelf Edited by Josh SeidenUsed - very goodBook - Used - very good
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    Building a Storybrand: Clarify Your Message So Customers Will Listen
    Building a Storybrand: Clarify Your Message So Customers Will Listen
    from  Donald MillerUsed - goodBook - Used - good
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    Five Star Service
    Five Star Service
    from  Michael HeppellUsed - acceptableBook - Used - acceptable
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    Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty (J-B Lencioni Series)
    Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty (J-B Lencioni Series)
    from  Lencioni, Patrick M.Used - very goodBook - Used - very good
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    Badass: Making Users Awesome
    Badass: Making Users Awesome
    from  Kathy SierraUsed - very goodBook - Used - very good
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    Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)
    Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)
    from  Galbraith, Jay R.Used - very goodBook - Used - very good
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    The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value
    The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value
    from  Peter FaderUsed - very goodBook - Used - very good
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    The Connected Company
    The Connected Company
    from  Dave GrayUsed - very goodBook - Used - very good
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    The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
    The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
    from  Bill PriceUsed - very goodBook - Used - very good
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    Uncommon Service: How to Win by Putting Customers at the Core of Your Business
    Uncommon Service: How to Win by Putting Customers at the Core of Your Business
    from  Frances FreiUsed - very goodBook - Used - very good
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    The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
    The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
    from  Matthew DixonUsed - very goodBook - Used - very good
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    The New Successful Large Account Management: How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets
    The New Successful Large Account Management: How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets
    from  Miller, Robert B.Used - goodBook - Used - good
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    The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business
    The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business
    from  Christensen, Clayton M.Used - very goodBook - Used - very good
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    The Effortless Experience: Conquering the New Battleground for Customer Loyalty
    The Effortless Experience: Conquering the New Battleground for Customer Loyalty
    from  Matthew DixonUsed - very goodBook - Used - very good
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    Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
    Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
    from  Robin LentUsed - very goodBook - Used - very good
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    The Connected Company
    The Connected Company
    from  Dave GrayUsed - very goodBook - Used - very good
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    Service Design for Business: A Practical Guide to Optimizing the Customer Experience
    Service Design for Business: A Practical Guide to Optimizing the Customer Experience
    from  Ben ReasonUsed - goodBook - Used - good
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    Pricing for Profit: How to Develop a Powerful Pricing Strategy for Your Business
    Pricing for Profit: How to Develop a Powerful Pricing Strategy for Your Business
    from  Peter HillUsed - goodBook - Used - good
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    Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
    Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
    from  Seth GodinUsed - very goodBook - Used - very good
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    The Ten Principles Behind Great Customer Experiences (Financial Times)
    The Ten Principles Behind Great Customer Experiences (Financial Times)
    from  Matthew WatkinsonUsed - very goodBook - Used - very good
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    Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously
    Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously
    from  Jeff GothelfUsed - very goodBook - Used - very good
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    How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
    How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
    from  Fox, Jeffrey J.Used - very goodBook - Used - very good
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    Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager)
    Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager)
    from  Kenneth BlanchardUsed - very goodBook - Used - very good
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    Outside In: The Power of Putting Customers at the Center of Your Business (UK Edition)
    Outside In: The Power of Putting Customers at the Center of Your Business (UK Edition)
    from  Harley ManningUsed - goodBook - Used - good
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