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Complexity Avalance (Development Economics)
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Wood, J. B.
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
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Berry, Leonard L.
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Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed
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Lawton, Robin L.
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Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand
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What's the Secret?: To Providing a World-Class Customer Experience
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DiJulius, John R.
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Achieve Sales Excellence: The 7 Customer Rules for Becoming the New Sales Professional: Develop the 7 Skills Customers Demand of World-Class Salespeople and Organizations
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Howard Stevens
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The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset
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Bill Lee
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CustomerCentric Selling
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Michael Bosworth
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
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Womack, James P.
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Best Practices: Building Your Business with Customer Focused Solutions: Building Your Business with Arthur Andersen's Global Best Practices
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Consumer Behavior
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Schiffman, Leon G.
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Extreme Trust: Honesty as a Competitive Advantage
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Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Performance Improvement
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Bacon, Terry R.
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loyalty.com: Customer Relationship Management in the New Era of Internet Marketing
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Frederick Newell
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Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
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Lundin, Stephen C.
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Customer Relationship Management: A Global Perspective
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Gerhard Raab
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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
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John Goodman
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Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines
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Wirtz
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Value-Based Marketing for Bottom-Line Success. 5 Steps to Creating Customer Value
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DeBonis, J. N.
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Thank God It's Monday!: How to Create a Workplace You and Your Customers Love
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Revolutionize Your Customer Experience
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Colin Shaw
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SAP Service and Support (SAP PRESS: englisch)
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The Hippie Guide to Climbing the Corporate Ladder & Other Mountains: How Jansport Makes It Happen
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Skip Yowell
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How to Succeed in the Relationship Economy: Make Data Work for You, Empathise with Customers, Grow Valuable Relationships
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Matt Lindsay
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Beyond World Class: Building Character, Relationships, and Profits
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Ross, Alan M.
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Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience
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Jim Joseph
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Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and Partnership
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Joseph Jaffe
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How to Be a Fierce Competitor: What Winning Companies and Great Managers Do in Tough Times
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Fox, Jeffrey J.
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