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Capturing Customers.Com: Radical Strategies for Selling and Marketing in a Wired World
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George Colombo
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Good Service Is Good Business: 7 Simple Strategies for Success
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The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary
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Theo Gilbert-Jamison
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Advanced Database Marketing: Innovative Methodologies and Applications for Managing Customer Relationships
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Kristof Coussement
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Fish! Sticks: A Remarkable Way to Adpat to Changing Times and Keep Your Work Fresh
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Lundin PhD, Stephen C.
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Inconvenience Stores: One Year in U.K. Customer Service
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Mark Bradley
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Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
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How To Design Effective Store Advertising
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Monday Morning Customer Service
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David Cottrell
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Think For Your Customer
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John Stanley
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Lessons Unlearned: 25 Years in Customer Service
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John Ragsdale
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The New Market Leaders: Who's Winning and How in the Battle for Customers
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Fred Wiersema
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Customer Care
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Fundamentals and Practice of Marketing
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Adrian Mackay
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Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)
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Whiteley, R. C.
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Managing Customer Service
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Jenny Hayes
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Business is a Contact Sport
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Tom Richardson
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Conquistare e fidelizzare il cliente (Gestione d'impresa)
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Retail 4.0: 10 reglas para la era digital (colección acción empresarial)
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Philip Kotler
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Diriger une équipe de service à la clientèle: Diriger un service client (Business pratique, Band 7)
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Massol, Dr Philippe
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¡Quédate conmigo! 20 claves para enamorar a tus clientes... ¡y que se queden contigo!
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Carnet de Liaison | Intervenant - Client: 100 Pages | Pour Particulier et Professionnel | Ménage, Repassage, Garde d'enfant à domicile, Jardin et extérieur, Bricolage...etc |
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Social Media Marketing: La Guida PRATICA più Completa per Creare Campagne Pubblicitarie di Successo ed Eccellere sui Social Networks.
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WIE MAN MENSCHEN ANALYSIERT: Lernen Sie, Körpersprache zu lesen, emotionale Intelligenz zu entwickeln und Taktiken der Gedankenmanipulation zu beherrschen, um Ihre Ziele zu erreichen
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Erik Creed
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Agent immobilier en crise: Les 100 + 1 questions que vous devez vous poser
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