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    EnglishCustomer management
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    The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
    The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
    from  Robert SpectorUsed - goodBook - Used - good
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    The Business of Belonging: How to Make Community your Competitive Advantage
    The Business of Belonging: How to Make Community your Competitive Advantage
    from  David SpinksUsed - very goodBook - Used - very good
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    Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants
    Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants
    from  Paul CherryUsed - very goodBook - Used - very good
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    Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
    Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
    from  Horst SchulzeUsed - very goodBook - Used - very good
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    How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services
    How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services
    from  Tom McMakinUsed - very goodBook - Used - very good
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    Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
    Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
    from  Joey ColemanUsed - goodBook - Used - good
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    The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company
    The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company
    from  Wayne McCullochUsed - very goodBook - Used - very good
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    The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
    The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
    from  Jeff ToisterUsed - goodBook - Used - good
    Book€13.63
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    The Patient Priority: Solve Health Care's Value Crisis by Measuring and Delivering Outcomes That Matter to Patients
    The Patient Priority: Solve Health Care's Value Crisis by Measuring and Delivering Outcomes That Matter to Patients
    from  Stefan LarssonUsed - very goodBook - Used - very good
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    Brunson, R: Traffic Secrets
    Brunson, R: Traffic Secrets
    from  Russell BrunsonUsed - very goodBook - Used - very good
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    Customer Data Platforms: Use People Data to Transform the Future of Marketing Engagement
    Customer Data Platforms: Use People Data to Transform the Future of Marketing Engagement
    from  Martin KihnUsed - goodBook - Used - good
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    The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift
    The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift
    from  Nick MehtaUsed - very goodBook - Used - very good
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    The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value
    The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value
    from  Peter FaderUsed - very goodBook - Used - very good
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    The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone
    The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone
    from  Matthew PollardUsed - very goodBook - Used - very good
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    A Diamond in the Rough: Over a 100 Specific Tips to Build a Strong Customer Culture
    A Diamond in the Rough: Over a 100 Specific Tips to Build a Strong Customer Culture
    from  Steven Van BelleghemUsed - goodBook - Used - good
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    An Introduction to Service Design: Designing the Invisible
    An Introduction to Service Design: Designing the Invisible
    from  Lara PeninUsed - very goodBook - Used - very good
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    Expert Secrets: The Underground Playbook for Converting Your Online Visitors into Lifelong Customers
    Expert Secrets: The Underground Playbook for Converting Your Online Visitors into Lifelong Customers
    from  Russell BrunsonUsed - very goodBook - Used - very good
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    CCXP Exam Preparation (Key Facts Giving Back, Band 1)
    CCXP Exam Preparation (Key Facts Giving Back, Band 1)
    from  unknownUsed - very goodBook - Used - very good
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    Salesforce For Dummies (For Dummies (Business & Personal Finance))
    Salesforce For Dummies (For Dummies (Business & Personal Finance))
    from  Liz KaoUsed - very goodBook - Used - very good
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    Ask: The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy…Create a Mass of Raving Fans…and Take Any Business to the Next Level
    Ask: The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy…Create a Mass of Raving Fans…and Take Any Business to the Next Level
    from  Ryan LevesqueUsed - very goodBook - Used - very good
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    The Forever Transaction: How To Build A Subscription Model So Compelling, Your Customers Will Never Want To Leave
    The Forever Transaction: How To Build A Subscription Model So Compelling, Your Customers Will Never Want To Leave
    from  Baxter, Robbie KellmanUsed - very goodBook - Used - very good
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    Celebrity Service
    Celebrity Service
    from  unknownUsed - very goodBook - Used - very good
    Book€11.49
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    The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
    The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
    from  Blake MorganUsed - very goodBook - Used - very good
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    Empathy In Action: How to Deliver Great Customer Experiences at Scale
    Empathy In Action: How to Deliver Great Customer Experiences at Scale
    from  Tony BatesUsed - very goodBook - Used - very good
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    DISCOVER Questions Get You Connected: for professional sellers
    DISCOVER Questions Get You Connected: for professional sellers
    from  Deb CalvertUsed - goodBook - Used - good
    Book€10.49
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    Customer Experience Management: How to Design, Integrate, Measure and Lead
    Customer Experience Management: How to Design, Integrate, Measure and Lead
    from  Nihat TavsanUsed - acceptableBook - Used - acceptable
    New €26.50
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    Coffee's for Closers: The Best Real Life Sales Book You'll Ever Read
    Coffee's for Closers: The Best Real Life Sales Book You'll Ever Read
    from  Tony MorrisUsed - very goodBook - Used - very good
    Book€21.29
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    An Audience of One: Drive Superior Results by Making the Radical Shift from Mass Marketing to One-to-One Marketing
    An Audience of One: Drive Superior Results by Making the Radical Shift from Mass Marketing to One-to-One Marketing
    from  Jamie TurnerUsed - goodBook - Used - good
    Book€3.49
    €3.49
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    The Frictionless Organization: Deliver Great Customer Experiences with Less Effort
    The Frictionless Organization: Deliver Great Customer Experiences with Less Effort
    from  Bill PriceUsed - goodBook - Used - good
    New €37.50
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    Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success
    Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success
    from  Rick AdamsUsed - goodBook - Used - good
    Book€31.94
    €31.94
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