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Working with Microsoft Dynamics CRM 2011
from
Mike Snyder
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Loyalty Rules. How Today's Leaders Build Lasting Relationships.
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Reichheld, Frederick F.
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Subscription Marketing: Strategies for Nurturing Customers in a World of Churn
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Anne Janzer
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Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive
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Jim Sterne
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Customer Relationship Management
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Buttle
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SERVICES MARKETING
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Valerie Zeithaml
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Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
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Blanchard, Ken, Jr.
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The Practice of Market and Social Research: An Introduction
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Yvonne McGivern
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The Secrets of Selling: How to Win in Any Sales Situation
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Geoff King
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The Crm Pocketbook (Management Pocketbook Series)
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David Alexander
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A Practical Guide to CRM: Building More Profitable Customer Relationships
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Janice Reynolds
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Microsoft Dynamics CRM 4.0 Unleashed
from
Wolenik, Marc J.
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Management of a Sales Force
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Rosann Spiro
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Services Marketing: European Perspectives
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Lovelock, Christopher H.
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Marketing 2.0: Bridging the Gap Between Seller and Buyer Through Social Media Marketing
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Bernie Borges
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Blogging for Business: Everything You Need to Know and Why You Should Care
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Shel Holtz
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Aftermarketing: How to Keep Customers for Life Through Relationship Marketing
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Vavra, Terry G.
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Clued in: How to Keep Customers Coming Back Again and Again
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Carbone, Lewis P.
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The Complete Idiot's Guide to Great Customer Service
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Ron Karr
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The Second Century: Reconnecting Customer and Value Chain Through Build-To-Order Moving Beyond Mass and Lean Production in the Auto Indust
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Matthias Holweg
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Relationship Marketing: Exploring Relational Strategies in Marketing
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John Egan
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What's This India Business?: Offshoring, Outsourcing and the Global Services Revolution: Offshorting, Outsourcing and the Global Services Revolution
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Paul Davies
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The Key to Great Leadership: Rediscovering the Principles of Outstanding Service
from
Peter Burwash
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Positively Outrageous Service: New and Easy Ways to Win Customers for Life
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Gross, T. Scott
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Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service
from
Bell, Chip R.
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