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Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
from  Robin LentUsed - very goodBook - Used - very good
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Outside In: The Power of Putting Customers at the Center of Your Business (UK Edition)
Outside In: The Power of Putting Customers at the Center of Your Business (UK Edition)
from  Harley ManningUsed - goodBook - Used - good
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The Connected Company
The Connected Company
from  Dave GrayUsed - acceptableBook - Used - acceptable
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Startupland: How Three Guys Risked Everything to Turn an Idea into a Global Business
Startupland: How Three Guys Risked Everything to Turn an Idea into a Global Business
from  Mikkel SvaneUsed - very goodBook - Used - very good
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Ask: The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy…Create a Mass of Raving Fans…and Take Any Business to the Next Level
Ask: The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy…Create a Mass of Raving Fans…and Take Any Business to the Next Level
from  Ryan LevesqueUsed - very goodBook - Used - very good
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The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
from  Brent AdamsonUsed - very goodBook - Used - very good
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Moments of Truth
Moments of Truth
from  Jan CarlzonUsed - very goodBook - Used - very good
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CRM For Dummies
CRM For Dummies
from  Lars HelgesonUsed - very goodBook - Used - very good
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Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager)
Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager)
from  Kenneth BlanchardUsed - very goodBook - Used - very good
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Service Design for Business: A Practical Guide to Optimizing the Customer Experience
Service Design for Business: A Practical Guide to Optimizing the Customer Experience
from  Ben ReasonUsed - very goodBook - Used - very good
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The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers
The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers
from  Robert SolomonUsed - goodBook - Used - good
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Pricing for Profit: How to Develop a Powerful Pricing Strategy for Your Business
Pricing for Profit: How to Develop a Powerful Pricing Strategy for Your Business
from  Peter HillUsed - goodBook - Used - good
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Content Inc.: How Entrepreneurs Use Content to Build Massive Audiences and Create Radically Successful Businesses
Content Inc.: How Entrepreneurs Use Content to Build Massive Audiences and Create Radically Successful Businesses
from  Joe PulizziUsed - very goodBook - Used - very good
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The Connected Company
The Connected Company
from  Dave GrayUsed - very goodBook - Used - very good
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Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs
Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs
from  ACNielsenUsed - goodBook - Used - good
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Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
from  Ron KaufmanUsed - very goodBook - Used - very good
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Fans Not Customers
Fans Not Customers
from  Vernon HillUsed - very goodBook - Used - very good
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Five Star Service
Five Star Service
from  Michael HeppellUsed - acceptableBook - Used - acceptable
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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
from  Claes FornellUsed - very goodBook - Used - very good
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Simply Better: Winning and Keeping Customers by Delivering What Matters Most
Simply Better: Winning and Keeping Customers by Delivering What Matters Most
from  Patrick BarwiseUsed - goodBook - Used - good
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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)
Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)
from  Galbraith, Jay R.Used - very goodBook - Used - very good
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Agile Competitors and Virtual Organizations: Strategies for Enriching the Customer
Agile Competitors and Virtual Organizations: Strategies for Enriching the Customer
from  Goldman, Steven L.Used - goodBook - Used - good
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Lean UX: Applying Lean Principles to Improve User Experience
Lean UX: Applying Lean Principles to Improve User Experience
from  Jeff Gothelf Edited by Josh SeidenUsed - very goodBook - Used - very good
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Social Selling: Techniques to Influence Buyers and Changemakers
Social Selling: Techniques to Influence Buyers and Changemakers
from  Tim HughesUsed - goodBook - Used - good
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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
from  Robert SpectorUsed - very goodBook - Used - very good
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The Loyalty Effect. The Hidden Force Behind Growth, Profits, and Lasting Value
The Loyalty Effect. The Hidden Force Behind Growth, Profits, and Lasting Value
from  Reichheld, Frederick F.Used - goodBook - Used - good
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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies
Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies
from  Klaus P.Used - very goodBook - Used - very good
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Trend-Driven Innovation: Beat Accelerating Customer Expectations
Trend-Driven Innovation: Beat Accelerating Customer Expectations
from  Henry MasonUsed - very goodBook - Used - very good
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Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy
Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy
from  Bill StinnettUsed - goodBook - Used - good
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