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Retail's Seismic Shift
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Michael Dart
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Breakthrough Customer Service: Best Practices of Leaders in Customer Support
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Brown, Stanley A.
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The Evolution of Customer Care
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Brown, Stanley A.
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Enterprise One-to-one: Tools for Building Unbreakable Customer Relationships in the Interactive Age
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Don Peppers
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The Complete Idiot's Guide to Great Customer Service
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Ron Karr
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