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Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines
Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines
from  WirtzUsed - very goodBook - Used - very good
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Value-Based Marketing for Bottom-Line Success. 5 Steps to Creating Customer Value
Value-Based Marketing for Bottom-Line Success. 5 Steps to Creating Customer Value
from  DeBonis, J. N.Used - goodBook - Used - good
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Thank God It's Monday!: How to Create a Workplace You and Your Customers Love
Thank God It's Monday!: How to Create a Workplace You and Your Customers Love
from  Roxanne EmmerichUsed - very goodBook - Used - very good
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Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
from  Blanchard, Ken, Jr.Used - very goodBook - Used - very good
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The Practice of Market and Social Research: An Introduction
The Practice of Market and Social Research: An Introduction
from  Yvonne McGivernUsed - goodBook - Used - good
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The Secrets of Selling: How to Win in Any Sales Situation
The Secrets of Selling: How to Win in Any Sales Situation
from  Geoff KingUsed - very goodBook - Used - very good
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Blogging for Business: Everything You Need to Know and Why You Should Care
Blogging for Business: Everything You Need to Know and Why You Should Care
from  Shel HoltzUsed - very goodBook - Used - very good
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Citizen Marketers: When People Are the Message
Citizen Marketers: When People Are the Message
from  Ben McconnellUsed - very goodBook - Used - very good
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Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience
Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience
from  Jim JosephUsed - very goodBook - Used - very good
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Aftermarketing: How to Keep Customers for Life Through Relationship Marketing
Aftermarketing: How to Keep Customers for Life Through Relationship Marketing
from  Vavra, Terry G.Used - goodBook - Used - good
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Beyond World Class: Building Character, Relationships, and Profits
Beyond World Class: Building Character, Relationships, and Profits
from  Ross, Alan M.Used - goodBook - Used - good
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Marketing 2.0: Bridging the Gap Between Seller and Buyer Through Social Media Marketing
Marketing 2.0: Bridging the Gap Between Seller and Buyer Through Social Media Marketing
from  Bernie BorgesUsed - goodBook - Used - good
Book€1.72
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Customer Relationship Management: Creating Competitive Advantage Through Win-Win Relationship Strategies
Customer Relationship Management: Creating Competitive Advantage Through Win-Win Relationship Strategies
from  Kaj StorbackaUsed - very goodBook - Used - very good
Book€20.49
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Management of a Sales Force
Management of a Sales Force
from  Rosann SpiroUsed - very goodBook - Used - very good
New €75.96
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The Power of Foursquare: 7 Innovative Ways to Get Your Customers to Check in Wherever They Are
The Power of Foursquare: 7 Innovative Ways to Get Your Customers to Check in Wherever They Are
from  Carmine GalloUsed - very goodBook - Used - very good
Book€1.99
€1.99
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Services Marketing: European Perspectives
Services Marketing: European Perspectives
from  Lovelock, Christopher H.Used - very goodBook - Used - very good
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Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and Partnership
Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and Partnership
from  Joseph JaffeUsed - very goodBook - Used - very good
New €33.20
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Book€1.99
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How to Be a Fierce Competitor: What Winning Companies and Great Managers Do in Tough Times
How to Be a Fierce Competitor: What Winning Companies and Great Managers Do in Tough Times
from  Fox, Jeffrey J.Used - very goodBook - Used - very good
Book€13.49
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101 Marketing Strategies for Accounting, Law, Consulting, and Professional Services Firms
101 Marketing Strategies for Accounting, Law, Consulting, and Professional Services Firms
from  Troy WaughUsed - very goodBook - Used - very good
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Romancing the Customer: Maximizing Brand Value Through Powerful Relationship Management: Building Power Power Relationships Between Customer and Brand Equity
Romancing the Customer: Maximizing Brand Value Through Powerful Relationship Management: Building Power Power Relationships Between Customer and Brand Equity
from  Paul TemporalUsed - goodBook - Used - good
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€1.72
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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
from  Pete BlackshawUsed - very goodBook - Used - very good
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Engage to Win: A Blueprint for Success in the Engagement Economy
Engage to Win: A Blueprint for Success in the Engagement Economy
from  Steve LucasUsed - very goodBook - Used - very good
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€3.99
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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
from  Heskett, James L.Used - goodBook - Used - good
Book€7.99
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What's This India Business?: Offshoring, Outsourcing and the Global Services Revolution: Offshorting, Outsourcing and the Global Services Revolution
What's This India Business?: Offshoring, Outsourcing and the Global Services Revolution: Offshorting, Outsourcing and the Global Services Revolution
from  Paul DaviesUsed - goodBook - Used - good
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Let's Get Real
Let's Get Real
from  Mahan KhalsaUsed - goodAudiobook - Used - good
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The Quantum Leap: Next Generation
The Quantum Leap: Next Generation
from  Dean GilliamUsed - very goodBook - Used - very good
Book€4.49
€4.49
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Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces
Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces
from  Sandra VandermerweUsed - goodBook - Used - good
Book€4.49
€4.49
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The Key to Great Leadership: Rediscovering the Principles of Outstanding Service
The Key to Great Leadership: Rediscovering the Principles of Outstanding Service
from  Peter BurwashUsed - goodBook - Used - good
Book€1.94
€1.94
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Lean Customer Development: Building Products Your Customers Will Buy
Lean Customer Development: Building Products Your Customers Will Buy
from  Cindy AlvarezUsed - very goodBook - Used - very good
New €22.99
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Book€16.22
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Retail's Seismic Shift
Retail's Seismic Shift
from  Michael DartUsed - goodBook - Used - good
Book€5.99
€5.99
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