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    Customer Satisfaction Is Worthless Customer Loyalty Is Priceless
    Customer Satisfaction Is Worthless Customer Loyalty Is Priceless
    from  Gitomer, Jeffrey H.Used - very goodbook - Used - very good
    book€8.99
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    Scoring Points: How Tesco Continues to Win Customer Loyalty
    Scoring Points: How Tesco Continues to Win Customer Loyalty
    from  Clive HumbyUsed - very goodbook - Used - very good
    New €41.80
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    Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)
    Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)
    from  Galbraith, Jay R.Used - very goodbook - Used - very good
    book€5.99
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    Future of Competition: Co-creating Unique Value with Customers
    Future of Competition: Co-creating Unique Value with Customers
    from  Prahalad, C. K.Used - very goodbook - Used - very good
    book€5.99
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    Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business
    Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business
    from  Jeff HoweUsed - goodbook - Used - good
    New €15.00
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    Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience
    Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience
    from  Tisch, Jonathan M.Used - goodbook - Used - good
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    Simply Better: Winning and Keeping Customers by Delivering What Matters Most
    Simply Better: Winning and Keeping Customers by Delivering What Matters Most
    from  Patrick BarwiseUsed - very goodbook - Used - very good
    book€1.99
    €1.99
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    Ultimate Question
    Ultimate Question
    from  Fred ReichheldUsed - very goodbook - Used - very good
    book€3.99
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    The One to One Future: Building Relationships One Customer at a Time
    The One to One Future: Building Relationships One Customer at a Time
    from  Don PeppersUsed - very goodbook - Used - very good
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    Operations Rules: Delivering Customer Value through Flexible Operations
    Operations Rules: Delivering Customer Value through Flexible Operations
    from  David Simchi-LeviUsed - goodbook - Used - good
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    Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact
    Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact
    from  Annette SimmonsUsed - goodbook - Used - good
    book€5.99
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    Delivering Quality Service
    Delivering Quality Service
    from  Zeithaml, Valarie A.Used - goodbook - Used - good
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    More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
    More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
    from  Blake MorganUsed - very goodbook - Used - very good
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    Sales and Service for the Wine Professional
    Sales and Service for the Wine Professional
    from  Julyan, Brian K.Used - goodbook - Used - good
    book€33.49
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    Making Rain: The Secrets of Building Lifelong Client Loyalty
    Making Rain: The Secrets of Building Lifelong Client Loyalty
    from  Andrew SobelUsed - goodbook - Used - good
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    The Gamification Revolution: How Leaders Leverage Game Mechanics to Crush the Competition
    The Gamification Revolution: How Leaders Leverage Game Mechanics to Crush the Competition
    from  Gabe ZichermannUsed - very goodbook - Used - very good
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    Fans Not Customers
    Fans Not Customers
    from  Vernon HillUsed - very goodbook - Used - very good
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    Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
    Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
    from  Leonardo InghilleriUsed - very goodbook - Used - very good
    book€2.49
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    The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
    The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
    from  Scott, David MeermanUsed - goodbook - Used - good
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    Fish!: A Remarkable Way to Boost Morale and Improve Results
    Fish!: A Remarkable Way to Boost Morale and Improve Results
    from  Lundin, Stephen C.Used - very goodbook - Used - very good
    book€6.99
    €6.99
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    Instant Repeat Business (Instant Success Series): Loyalty Strategies That Keep Customers Coming Back
    Instant Repeat Business (Instant Success Series): Loyalty Strategies That Keep Customers Coming Back
    from  Bradley SugarsUsed - very goodbook - Used - very good
    book€5.49
    €5.49
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    Managing Customers Profitably
    Managing Customers Profitably
    from  Lynette RyalsUsed - goodbook - Used - good
    book€8.99
    €8.99
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    Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy
    Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy
    from  Rust, Roland T.Used - goodbook - Used - good
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    Service Innovation: How to Go from Customer Needs to Breakthrough Services
    Service Innovation: How to Go from Customer Needs to Breakthrough Services
    from  Bettencourt, Lance A.Used - very goodbook - Used - very good
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    Monster Loyalty: How Lady Gaga turns Followers into Fanatics
    Monster Loyalty: How Lady Gaga turns Followers into Fanatics
    from  Jackie HubaUsed - very goodbook - Used - very good
    book€20.99
    €20.99
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    Reorganize for Resilience: Putting Customers at the Center of Your Business
    Reorganize for Resilience: Putting Customers at the Center of Your Business
    from  Ranjay GulatiUsed - very goodbook - Used - very good
    book€4.49
    €4.49
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    Instant Leads: Create a Steady Stream of Customers and Keep Your Business Growing (Instant Success)
    Instant Leads: Create a Steady Stream of Customers and Keep Your Business Growing (Instant Success)
    from  Sugars, Bradley J.Used - goodbook - Used - good
    book€6.99
    €6.99
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    Instant Referrals: How to Turn Existing Customers into Your #1 Promoters (Instant Success)
    Instant Referrals: How to Turn Existing Customers into Your #1 Promoters (Instant Success)
    from  Bradley SugarsUsed - very goodbook - Used - very good
    book€10.99
    €10.99
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    Recommended: How to Sell Through Networking and Referrals (Financial Times)
    Recommended: How to Sell Through Networking and Referrals (Financial Times)
    from  Andy LopataUsed - very goodbook - Used - very good
    New €18.63
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    Heart Selling
    Heart Selling
    from  Alexander ChristianiUsed - goodbook - Used - good
    New €16.40
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