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    Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
    Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
    from  Alexander OsterwalderUsed - very good
    New €35.50
    You save €5.86 (16%)
    book€29.64
    The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change)
    The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change)
    from  Christensen, Clayton M.Used - very good
    New €28.50
    You save €8.71 (30%)
    book€19.79
    The Ten Principles Behind Great Customer Experiences (Financial Times)
    The Ten Principles Behind Great Customer Experiences (Financial Times)
    from  Matthew WatkinsonUsed - very good
    book€15.99
    The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
    The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
    from  Matthew DixonUsed - very good
    book€11.49
    Delivering Happiness: A Path to Profits, Passion, and Purpose
    Delivering Happiness: A Path to Profits, Passion, and Purpose
    from  Tony HsiehUsed - good
    New €10.50
    You save €6.51 (62%)
    book€3.99
    The Effortless Experience: Conquering the New Battleground for Customer Loyalty
    The Effortless Experience: Conquering the New Battleground for Customer Loyalty
    from  Matthew DixonUsed - good
    book€4.99
    Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
    Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
    from  Seth GodinUsed - good
    New €13.00
    You save €3.51 (27%)
    book€9.49
    100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
    100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
    from  Peter VenisonUsed - good
    New €16.60
    You save €7.61 (45%)
    book€8.99
    Ask: The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy…Create a Mass of Raving Fans…and Take Any Business to the Next Level
    Ask: The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy…Create a Mass of Raving Fans…and Take Any Business to the Next Level
    from  Ryan LevesqueUsed - very good
    New €16.50
    You save €1.89 (11%)
    book€14.61
    Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager)
    Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager)
    from  Kenneth BlanchardUsed - very good
    book€3.99
    The Connected Company
    The Connected Company
    from  Dave GrayUsed - acceptable
    book€15.21
    Moments of Truth
    Moments of Truth
    from  Jan CarlzonUsed - acceptable
    book€5.99
    CRM For Dummies
    CRM For Dummies
    from  Lars HelgesonUsed - very good
    book€9.49
    Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants
    Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants
    from  Paul CherryUsed - very good
    New €21.00
    You save €9.01 (42%)
    book€11.99
    The Entrepreneur's Guide to Customer Development: A cheat sheet to The Four Steps to the Epiphany
    The Entrepreneur's Guide to Customer Development: A cheat sheet to The Four Steps to the Epiphany
    from  Brant CooperUsed - good
    book€8.99
    The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
    The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
    from  Robert SpectorUsed - good
    book€14.49
    The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
    The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
    from  Lucy KimbellUsed - very good
    New €35.00
    You save €3.50 (10%)
    book€31.50
    Social Selling: Techniques to Influence Buyers and Changemakers
    Social Selling: Techniques to Influence Buyers and Changemakers
    from  Tim HughesUsed - good
    New €25.00
    You save €19.01 (76%)
    book€5.99
    Customer Experience Book
    Customer Experience Book
    from  Alan PenningtonUsed - very good
    New €23.50
    You save €9.01 (38%)
    book€14.49
    Customer Experience For Dummies
    Customer Experience For Dummies
    from  Roy BarnesUsed - good
    book€14.99
    Pricing for Profit: How to Develop a Powerful Pricing Strategy for Your Business
    Pricing for Profit: How to Develop a Powerful Pricing Strategy for Your Business
    from  Peter HillUsed - good
    New €47.00
    You save €21.51 (45%)
    book€25.49
    B2B Customer Experience: A Practical Guide to Delivering Exceptional CX
    B2B Customer Experience: A Practical Guide to Delivering Exceptional CX
    from  Paul HagueUsed - good
    book€21.49
    Trend-Driven Innovation: Beat Accelerating Customer Expectations
    Trend-Driven Innovation: Beat Accelerating Customer Expectations
    from  Henry MasonUsed - very good
    New €65.80
    You save €62.81 (95%)
    book€2.99
    Key Account Management: Tools and Techniques for Achieving Profitable Key Supplier Status
    Key Account Management: Tools and Techniques for Achieving Profitable Key Supplier Status
    from  Peter ChevertonUsed - good
    New €49.50
    You save €38.51 (77%)
    book€10.99
    The Network Is Your Customer: Five Strategies to Thrive in a Digital Age
    The Network Is Your Customer: Five Strategies to Thrive in a Digital Age
    from  Rogers, David L.Used - very good
    book€4.99
    A Crowdfunder's Strategy Guide: Build a Better Business by Building Community
    A Crowdfunder's Strategy Guide: Build a Better Business by Building Community
    from  Jamey StegmaierUsed - very good
    book€12.99
    Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
    Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
    from  Berry, Leonard L.Used - very good
    book€16.49
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