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    Berry, Leonard L.(3)
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    The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
    The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
    from  Hal RosenbluthUsed - very goodBook - Used - very good
    Book€14.49
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    The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web
    The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web
    from  Mari SmithUsed - very goodBook - Used - very good
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    CustomerCentric Selling
    CustomerCentric Selling
    from  Michael BosworthUsed - very goodBook - Used - very good
    Book€2.33
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    How to Measure Customer Satisfaction
    How to Measure Customer Satisfaction
    from  Nigel HillUsed - very goodBook - Used - very good
    Book€1.49
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    Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests
    Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests
    from  Gabe ZichermannUsed - goodBook - Used - good
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    Engage to Win: A Blueprint for Success in the Engagement Economy
    Engage to Win: A Blueprint for Success in the Engagement Economy
    from  Steve LucasUsed - very goodBook - Used - very good
    Book€4.49
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    Working with Microsoft Dynamics CRM 2011
    Working with Microsoft Dynamics CRM 2011
    from  Mike SnyderUsed - goodBook - Used - good
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    Looptail: How One Company Changed the World by Reinventing Business
    Looptail: How One Company Changed the World by Reinventing Business
    from  Bruce Poon TipUsed - very goodBook - Used - very good
    Book€1.73
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    Services Marketing: Integrating Customer Focus Across the Firm
    Services Marketing: Integrating Customer Focus Across the Firm
    from  Alan WilsonUsed - very goodBook - Used - very good
    Book€2.62
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    Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
    Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
    from  Jack MitchellUsed - goodBook - Used - good
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    Social Media Marketing
    Social Media Marketing
    from  Liana EvansUsed - goodBook - Used - good
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    Book€2.33
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    Harvard Business Review on Customer Relationship Management (Artscroll)
    Harvard Business Review on Customer Relationship Management (Artscroll)
    from  Prahalad, C. K.Used - very goodBook - Used - very good
    Book€2.33
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    Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
    Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
    from  Womack, James P.Used - very goodBook - Used - very good
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    Best Practices: Building Your Business with Customer Focused Solutions: Building Your Business with Arthur Andersen's Global Best Practices
    Best Practices: Building Your Business with Customer Focused Solutions: Building Your Business with Arthur Andersen's Global Best Practices
    from  Robert HiebelerUsed - goodBook - Used - good
    Book€3.49
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    Services Marketing
    Services Marketing
    from  Zeithaml, Valerie A.Used - acceptableBook - Used - acceptable
    Book€2.62
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    Sun Tzu Strategies for Marketing: 12 Essential Principles for Winning the War for Customers: 12 Essential Principles for Winning the War for Customers
    Sun Tzu Strategies for Marketing: 12 Essential Principles for Winning the War for Customers: 12 Essential Principles for Winning the War for Customers
    from  Gerald MichaelsonUsed - very goodBook - Used - very good
    Book€1.73
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    Consumer Behavior
    Consumer Behavior
    from  Schiffman, Leon G.Used - goodBook - Used - good
    Book€2.02
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    Extreme Trust: Honesty as a Competitive Advantage
    Extreme Trust: Honesty as a Competitive Advantage
    from  Peppers & Rogers, PHD Don & MarthaUsed - very goodBook - Used - very good
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    Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Performance Improvement
    Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Performance Improvement
    from  Bacon, Terry R.Used - very goodBook - Used - very good
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    Salesforce.com for Dummies
    Salesforce.com for Dummies
    from  Liz KaoUsed - very goodBook - Used - very good
    Book€8.99
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    Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
    Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
    from  Lundin, Stephen C.Used - very goodBook - Used - very good
    Book€3.55
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    Subscription Marketing: Strategies for Nurturing Customers in a World of Churn
    Subscription Marketing: Strategies for Nurturing Customers in a World of Churn
    from  Anne JanzerUsed - goodBook - Used - good
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    Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive
    Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive
    from  Jim SterneUsed - very goodBook - Used - very good
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    Customer Relationship Management: A Global Perspective
    Customer Relationship Management: A Global Perspective
    from  Gerhard RaabUsed - goodBook - Used - good
    Book€1.73
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    Loyalty Rules. How Today's Leaders Build Lasting Relationships.
    Loyalty Rules. How Today's Leaders Build Lasting Relationships.
    from  Reichheld, Frederick F.Used - very goodBook - Used - very good
    Book€5.49
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    Customer Relationship Management
    Customer Relationship Management
    from  ButtleUsed - very goodBook - Used - very good
    Book€2.62
    €2.62
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    Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
    Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
    from  John GoodmanUsed - very goodBook - Used - very good
    Book€10.99
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    Beans: Four Principles for Running a Business in Good Times or Bad
    Beans: Four Principles for Running a Business in Good Times or Bad
    from  Leslie YerkesUsed - goodBook - Used - good
    Book€2.66
    €2.66
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    The Practice of Market and Social Research: An Introduction
    The Practice of Market and Social Research: An Introduction
    from  Yvonne McGivernUsed - goodBook - Used - good
    Book€1.73
    €1.73
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