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The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
from  Fred ReichheldUsed - very goodBook - Used - very good
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Five Star Service
Five Star Service
from  Michael HeppellUsed - acceptableBook - Used - acceptable
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Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager)
Raving Fans: Revolutionary Approach to Customer Service (The One Minute Manager)
from  Kenneth BlanchardUsed - very goodBook - Used - very good
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How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
from  Fox, Jeffrey J.Used - goodBook - Used - good
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Delivering Happiness: A Path to Profits, Passion, and Purpose
Delivering Happiness: A Path to Profits, Passion, and Purpose
from  Tony HsiehUsed - very goodBook - Used - very good
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The Connected Company
The Connected Company
from  Dave GrayUsed - very goodBook - Used - very good
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Simply Better: Winning and Keeping Customers by Delivering What Matters Most
Simply Better: Winning and Keeping Customers by Delivering What Matters Most
from  Patrick BarwiseUsed - goodBook - Used - good
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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)
Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)
from  Galbraith, Jay R.Used - very goodBook - Used - very good
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Moments of Truth
Moments of Truth
from  Jan CarlzonUsed - very goodBook - Used - very good
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Pricing for Profit: How to Develop a Powerful Pricing Strategy for Your Business
Pricing for Profit: How to Develop a Powerful Pricing Strategy for Your Business
from  Peter HillUsed - goodBook - Used - good
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Ask: The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy…Create a Mass of Raving Fans…and Take Any Business to the Next Level
Ask: The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy…Create a Mass of Raving Fans…and Take Any Business to the Next Level
from  Ryan LevesqueUsed - very goodBook - Used - very good
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Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs
Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs
from  ACNielsenUsed - goodBook - Used - good
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Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
from  Jeanne BlissUsed - very goodBook - Used - very good
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The Referral Engine
The Referral Engine
from  John JantschUsed - very goodBook - Used - very good
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CRM For Dummies
CRM For Dummies
from  Lars HelgesonUsed - very goodBook - Used - very good
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Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants
Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants
from  Paul CherryUsed - very goodBook - Used - very good
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Agile Competitors and Virtual Organizations: Strategies for Enriching the Customer
Agile Competitors and Virtual Organizations: Strategies for Enriching the Customer
from  Goldman, Steven L.Used - goodBook - Used - good
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The Entrepreneur's Guide to Customer Development: A cheat sheet to The Four Steps to the Epiphany
The Entrepreneur's Guide to Customer Development: A cheat sheet to The Four Steps to the Epiphany
from  Brant CooperUsed - goodBook - Used - good
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Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
from  Ron KaufmanUsed - very goodBook - Used - very good
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The Loyalty Effect. The Hidden Force Behind Growth, Profits, and Lasting Value
The Loyalty Effect. The Hidden Force Behind Growth, Profits, and Lasting Value
from  Reichheld, Frederick F.Used - goodBook - Used - good
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Inbound Selling: How to Change the Way You Sell to Match How People Buy
Inbound Selling: How to Change the Way You Sell to Match How People Buy
from  Brian SignorelliUsed - goodBook - Used - good
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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
from  Robert SpectorUsed - very goodBook - Used - very good
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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies
Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies
from  Klaus P.Used - very goodBook - Used - very good
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Lean UX: Applying Lean Principles to Improve User Experience
Lean UX: Applying Lean Principles to Improve User Experience
from  Jeff Gothelf Edited by Josh SeidenUsed - very goodBook - Used - very good
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Social Selling: Techniques to Influence Buyers and Changemakers
Social Selling: Techniques to Influence Buyers and Changemakers
from  Tim HughesUsed - goodBook - Used - good
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Customer Experience For Dummies
Customer Experience For Dummies
from  Roy BarnesUsed - very goodBook - Used - very good
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Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy
Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy
from  Bill StinnettUsed - goodBook - Used - good
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Trend-Driven Innovation: Beat Accelerating Customer Expectations
Trend-Driven Innovation: Beat Accelerating Customer Expectations
from  Henry MasonUsed - very goodBook - Used - very good
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The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
from  Erik PetersonUsed - goodBook - Used - good
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Outside In: The Power of Putting Customers at the Center of Your Business
Outside In: The Power of Putting Customers at the Center of Your Business
from  Harley ManningUsed - very goodBook - Used - very good
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