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    Heskett, James L.EnglishCustomer Service
    Popularity
    The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
    The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
    from  Heskett, James L.Used - goodBook - Used - good
    Book€5.99
    €5.99
    More Details
    The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
    The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
    from  Heskett, James L.Used - goodBook - Used - good
    Book€6.99
    €6.99
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