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TQM als integratives Managementkonzept: Das EFQM Excellence Modell und seine Umsetzung: Das EFQM Excellence Modell und seine Umsetzung. Mit ... Reviews des EFQM-Modells von 2000 und 2002
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Zink, Klaus J.
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Mitarbeiterbeteiligung bei Verbesserungs- und Veränderungsprozessen: Basiswissen, Instrumente, Fallstudien
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Train-the-Trainer-Konzepte: Arbeitsmaterialien zur Vermittlung von Qualitätswissen
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Train-the-Trainer-Konzepte: Arbeitsmaterialien zur Vermittlung von Qualitätswissen
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