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    La révolution ToC Lean Six Sigma dans les services : comprendre, analyser et améliorer la performance de sa relation de service
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    Le guide de l'EFQM, version 2013 : réussir son passage vers l'excellence et la performance durables
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    Appliquer le ToC Lean Six Sigma dans les services : déployer et mettre en oeuvre les méthodes et outils d'une relation de service performante et durable
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