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The Jobs to Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs
New €38.81
You save €0.51 (1%)
Book€38.30
You save €0.51 (1%)
New €38.81€38.30

Customer Experience visualisieren und verstehen: Durch Journeys, Service Blueprints und Diagramme zu einer erfolgreichen Kundenausrichtung (Animals)
New €42.90
You save €8.10 (18%)
Book€34.80
You save €8.10 (18%)
New €42.90€34.80

Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams
New €38.00
You save €25.51 (67%)
Book€12.49
You save €25.51 (67%)
New €38.00€12.49