The Executive Guide to Call Center Metrics

From Abbott, James C.

Description

Terminology and what to measure for call centers, help desks

Product details

EAN/ISBN:: 9781887355087
Medium:: Paperback
Number of pages:: 198
Publication date:: 2012-08-27
Publisher:: Robert Houston Smith Publishers

EAN/ISBN:: 9781887355087
Medium:: Paperback
Number of pages:: 198
Publication date:: 2012-08-27
Publisher:: Robert Houston Smith Publishers

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