Salesforce CRM - The Definitive Admin Handbook - Fourth Edition (English Edition): A Deep-dive into the working of Salesforce CRM

Learn how to successfully administer, build, and manage Salesforce CRM and Salesforce mobile solutions using real-world and best practice techniques

Key Features



See the latest best practice Salesforce administration principles, gain real-world advice, and understand critical design considerations to set up and customize Salesforce CRM



This is a pragmatic guide to the key functions of customizing and setting up the application for enterprise security, user and data management, process automation, analytics, and mobile features



Step-by-step navigation and descriptions of the features of Salesforce CRM platform and clear guidance on the customization and administration of the application



Identify what is covered to create your own improved study guide for the certified administrator examination











Book Description



Salesforce CRM's Winter '17 release offers a host of new features for CRM designed to transform your sales and marketing requirements. With this comprehensive guide to implementing Salesforce CRM, administrators of all levels can easily acquire deep knowledge of the platform. The book begins by guiding you through setting up users and the security settings and then progresses to configuration, data management, and data analytics. We swiftly move on to the setting up of organization wide features that affect the look and feel of the application. Process automation and approval mechanisms are covered next, along with the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. This book details Salesforce CRM system administration in a practical way and is an invaluable reference for both new administrators and experienced professionals.



At the end of the book, techniques to further enhance the system and improve the return on investment Salesforce mobile apps and mobile administration are covered, along with Salesforce Adoption Manager. Every chapter is complete with a section containing example questions of the type that you might encounter in the certification examination.



What you will learn





Manage and administer user records and password policies



Configure and control the various organization-wide user interface features in Salesforce CRM



Set up and maintain users, profiles, and permission sets and administer appropriate security and login access mechanisms



Apply organization security



Understand the capabilities of the Salesforce CRM sharing model



Create, delete, and customize fields, page layout, and list views for custom and standard objects



Find out how Apex and Visualforce coding can be used in Salesforce CRM



Implement the mechanisms for data management



Discover the tools to import, update, transfer, and mass delete data