Feedback That Works: How to Build and Deliver Your Message, Second Edition

Providing feedback to others about their performance is
a key developmental experience. But not all feedback is
effective in making the best use of that experience. This
book demonstrates how to make the feedback you give
more effective so that others can benefit from
your message.
In this new edition, we've updated how we talk about,
teach, and demonstrate the SBI Feedback model, which
has helped many leaders give actionable, direct, and
objective feedback. We've also added material dealing
with giving virtual feedback, and incorporated up-to-date
research from both inside and outside CCL to make sure
you can best meet the leadership challenges you face in
today's world.