A Practical Guide to Call Center Technology: Winning and Keeping Customers by Getting Calls to the Right Person Right Away: Select the Right Systems for Total Customer Satisfaction

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Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

Product details

EAN/ISBN:: 9781578200948
Edition:: 1
Medium:: Paperback
Number of pages:: 497
Publication date:: 2002-01-01
Publisher:: Taylor & Francis Ltd

EAN/ISBN:: 9781578200948
Edition:: 1
Medium:: Paperback
Number of pages:: 497
Publication date:: 2002-01-01
Publisher:: Taylor & Francis Ltd

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