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![Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas [With CDROM]](/build/_next/image?url=https%3A%2F%2Fimages2.medimops.eu%2Fproduct%2F790ddf%2FM01563272466-source.jpg&w=1080&q=75)
Extending their eight-step process to the realization of a lean office, the authors use a customer service case study to illustrate the effectiveness of the value stream storyboard. The CD includes a lean assessment tool, a storyboard template, charts, and worksheets.
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