Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas [With CDROM]

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Extending their eight-step process to the realization of a lean office, the authors use a customer service case study to illustrate the effectiveness of the value stream storyboard. The CD includes a lean assessment tool, a storyboard template, charts, and worksheets.

Product details

EAN/ISBN:: 9781563272462
Edition:: Pap/Cdr
Medium:: Paperback
Number of pages:: 171
Publication date:: 2003-02-20
Publisher:: Productivity Press
Languages:: english

EAN/ISBN:: 9781563272462
Edition:: Pap/Cdr
Medium:: Paperback
Number of pages:: 171
Publication date:: 2003-02-20
Publisher:: Productivity Press
Languages:: english

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