Forms that Work: Designing Web Forms for Usability (Interactive Technologies) (Morgan Kaufmann Series in Interactive Technologies)

If offered a choice, most people would avoid using forms. For most of us that choice isn't available. We use forms countless times daily - both at work and at home. The hassles and frustration involved with errors messages, unnecessary required fields, and reentering information can make or break a users perception of a company (both from the support and supply side). Usable forms are more important than ever, with the unprecedented number of online transactions, online and form based business to business and business to customer tracking and communication. Creating Forms that works focuses on nothing but forms and how to design them effectively and efficiently. From gathering for the right information, to making questions easy to answer, to layout, to usability testing -- this book covers all the fundamentals of form design. And in the process aids in making all of our lives a little easier.