Empowered Teams: Creating Self-directed Work Groups That Improve Quality, Productivity and Participation (The Jossey-Bass Management)

"The most complete treatment I've seen on the subject....If you're making the move to self-directed work teams, this is the book to read!"-Chuck Day, editor-in-chief, Industry WeekEmpowered Teams provides the frank answers to questions about how teams work, what makes them effective, when they are useful, how to get them going, and how to maintain their vigor and productivity over the long haul. Draws on a survey of over five hundred organizations and an in-depth study of twenty-eight companies (conducted jointly by Industry Week and the Association for Quality and Participation).