Building Great Customer Experiences

Only 1 items left in stock

Description

This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.

Product details

EAN/ISBN:: 9781403939494
Edition:: 2nd., rev. ed.
Medium:: Paperback
Number of pages:: 218
Publication date:: 2004-09-17
Publisher:: Palgrave Macmillan
Languages:: english

EAN/ISBN:: 9781403939494
Edition:: 2nd., rev. ed.
Medium:: Paperback
Number of pages:: 218
Publication date:: 2004-09-17
Publisher:: Palgrave Macmillan
Languages:: english

Shipping

Buy on Amazon

The edition supplied may vary.

Condition

Learn more

Condition€3.49

Used - good

€3.49

available immediately

New €53.49 You save €50.00 (93%)

€3.49

incl. VAT, plus Shipping costs

Checked second-hand items
Free shipping from €19
With you in 2-4 working days

More from Colin Shaw

Revolutionize Your Custom…

Colin Shaw

€1.73

Deciding What We Watch: T…

Colin Shaw

€97.70

Customer Service

Hotline

+49 30 488 288 200
Monday - Friday: 09.00 - 18.00 hr

International

Order safely

medimops magazine

The new medimops magazine

About us

Newsletter

Special offers, vouchers and much more! Subscribe to the newsletter and get a one-off 10% discount on your next purchase. By subscribing to the newsletter, you consent to your data being used by advertising partners for newsletter tracking and cross-channel advertising purposes in order to provide you with personalized recommendations and advertising. You can revoke your consent at any time with future effect. You can find further information in the data protection declaration.

Do you want to find out more?

Secure payment

Shipping partner

You can also find us here