The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference

Only 1 items left in stock

Description

The Satisfied Customer is a clarion call to managers demonstrating the unheralded value of customer satisfaction with surprising statistics. Fornell estimates that a one-point decline in customer satisfaction costs the average company on the American Customer Satisfaction Index almost one billion dollars.

Product details

EAN/ISBN:: 9781403981974
Medium:: Bound edition
Number of pages:: 247
Publication date:: 2007-11-27
Publisher:: Palgrave Macmillan
Languages:: english

EAN/ISBN:: 9781403981974
Medium:: Bound edition
Number of pages:: 247
Publication date:: 2007-11-27
Publisher:: Palgrave Macmillan
Languages:: english

Shipping

Buy on Amazon

The edition supplied may vary.

Condition

Learn more

Condition€5.49

Used - very good

€5.49

available immediately

€5.49

incl. VAT, plus Shipping costs

Checked second-hand items
Free shipping from €19
With you in 2-4 working days

More from Claes Fornell

The Reign of the Customer…

€35.30

The Satisfied Customer: W…

€20.00

Customer Service

Hotline

+49 30 488 288 200
Monday - Friday: 09.00 - 18.00 hr

International

Order safely

medimops magazine

The new medimops magazine

About us

Newsletter

Special offers, vouchers and much more! Subscribe to the newsletter and get a one-off 10% discount on your next purchase. By subscribing to the newsletter, you consent to your data being used by advertising partners for newsletter tracking and cross-channel advertising purposes in order to provide you with personalized recommendations and advertising. You can revoke your consent at any time with future effect. You can find further information in the data protection declaration.

Do you want to find out more?

Secure payment

Shipping partner

You can also find us here