More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences

More Is More provides practical advice for building or improving customer experience that you can apply immediately at your own organization. Ttime is of the essence andyour customers are not willing to wait for you to get the customer experience right. This book shows you the invisible toxins that are killing your customer experience and your market share and how you should address them.

More Is More sets you up for success, outlining the key areas you need to address immediately so you can:



Weather external changes


Remain relevant


Thrive in the ever-changing business landscape