Human Resource Management for the Hospitality and Tourism Industries

Human Resource Management for the Hospitality and Tourism Industries focuses explicitly on Recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising. Legislation and equal opportunities: illegal discrimination and managing diversity. Staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse. Remuneration strategies in the industry: the "cafeteria award" approach, minimum wage and tipping.