ITIL Continual Service Improvement 2011 (Best Management Practices)

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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

Product details

EAN/ISBN:: 9780113313082
Edition:: 2011 ed.
Medium:: Paperback
Number of pages:: 246
Publication date:: 2011-07-29
Publisher:: The Stationery Office Ltd

EAN/ISBN:: 9780113313082
Edition:: 2011 ed.
Medium:: Paperback
Number of pages:: 246
Publication date:: 2011-07-29
Publisher:: The Stationery Office Ltd

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