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ITIL Service Operation 2011 (Best Management Practices)

 
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ITIL Service Operation 2011 (Best Management Practices)

Description

This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

Product details

EAN/ISBN:
9780113313075
Medium:
Paperback
Number of pages:
370
Publication date:
2011-07-29
Publisher:
The Stationery Office Ltd
Languages:
english
EAN/ISBN:
9780113313075
Medium:
Paperback
Number of pages:
370
Publication date:
2011-07-29
Publisher:
The Stationery Office Ltd
Languages:
english

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