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    ITIL Service Strategy 2011

     
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    ITIL Service Strategy 2011

    Description

    This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

    Product details

    EAN/ISBN:
    9780113313044
    Edition:
    2nd
    Medium:
    Paperback
    Number of pages:
    483
    Publication date:
    2011-07-29
    Publisher:
    The Stationery Office Ltd
    Languages:
    english
    EAN/ISBN:
    9780113313044
    Edition:
    2nd
    Medium:
    Paperback
    Number of pages:
    483
    Publication date:
    2011-07-29
    Publisher:
    The Stationery Office Ltd
    Languages:
    english

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