ITIL Service Design 2011

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Description

The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.

Product details

EAN/ISBN:: 9780113313051
Edition:: 2
Medium:: Paperback
Number of pages:: 442
Publication date:: 2011-07-29
Publisher:: The Stationery Office Ltd
Languages:: english

EAN/ISBN:: 9780113313051
Edition:: 2
Medium:: Paperback
Number of pages:: 442
Publication date:: 2011-07-29
Publisher:: The Stationery Office Ltd
Languages:: english

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