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When Customers Think We Don't Care: Ending Actions That Self-destruct Companies, Customer Service and Jobs

 
When Customers Think We Don't Care: Ending Actions That Self-destruct Companies, Customer Service and Jobs

Description


Adopting the approach that great customer service will follow when employees can identify what is in it for them, this book outlines a step-by-step system that addresses almost all the key areas of an organisation's operations. It also explains how to improve then and end actions that self-destruct customer service, companies and jobs.

Product details

EAN/ISBN:
9780074709306
Edition:
2 Revised edition
Medium:
Paperback
Number of pages:
256
Publication date:
2002-11-01
Publisher:
McGraw-Hill Education - Europe
Manufacturer:
Unknown
EAN/ISBN:
9780074709306
Edition:
2 Revised edition
Medium:
Paperback
Number of pages:
256
Publication date:
2002-11-01
Publisher:
McGraw-Hill Education - Europe
Manufacturer:
Unknown

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