When Customers Think We Don't Care: Ending Actions That Self-destruct Companies, Customer Service and Jobs

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Description

Adopting the approach that great customer service will follow when employees can identify what is in it for them, this book outlines a step-by-step system that addresses almost all the key areas of an organisation's operations. It also explains how to improve then and end actions that self-destruct customer service, companies and jobs.

Product details

EAN/ISBN:: 9780074709306
Edition:: 2 Revised edition
Medium:: Paperback
Number of pages:: 256
Publication date:: 2002-11-01
Publisher:: McGraw-Hill Education - Europe

EAN/ISBN:: 9780074709306
Edition:: 2 Revised edition
Medium:: Paperback
Number of pages:: 256
Publication date:: 2002-11-01
Publisher:: McGraw-Hill Education - Europe

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