Lean Six SIGMA for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

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The majority of books on Six Sigma and Lean explain only how to implement these techniques in a manufacturing environment. "Lean Six Sigma for Services" fills the need for a service-based approach, explaining how companies can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Product details

EAN/ISBN:: 9780071418218
Medium:: Bound edition
Number of pages:: 300
Publication date:: 2003-07-01
Publisher:: Mcgraw-Hill Professional
Languages:: english

EAN/ISBN:: 9780071418218
Medium:: Bound edition
Number of pages:: 300
Publication date:: 2003-07-01
Publisher:: Mcgraw-Hill Professional
Languages:: english

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