Quality Without Tears: The Art of Hassle-Free Management

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Now available in trade paperback, this mega-seller brings the timeless message of "the leading evangelist of quality" (as Time called Philip Crosby) to an ever-widening audience. Drawing on quality lessons learned from hundreds of corporate and government clients and presenting them through practical step-by-step guidance, Crosby shows managers at all levels how to build quality into all aspects of their operations.

Product details

EAN/ISBN:: 9780070145115
Edition:: New edition
Medium:: Paperback
Number of pages:: 205
Publication date:: 1995-06-01
Publisher:: Mcgraw Hill Book Co
Languages:: english

EAN/ISBN:: 9780070145115
Edition:: New edition
Medium:: Paperback
Number of pages:: 205
Publication date:: 1995-06-01
Publisher:: Mcgraw Hill Book Co
Languages:: english

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