I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Organisations

From John Seddon

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I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Organisations

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Illustrates many key principles which need to be understood when improving the performance of organisations.

Product details

EAN/ISBN:: 9780951973103
Medium:: Paperback
Number of pages:: 160
Publication date:: 1992-09-01
Publisher:: Vanguard Consulting Ltd

EAN/ISBN:: 9780951973103
Medium:: Paperback
Number of pages:: 160
Publication date:: 1992-09-01
Publisher:: Vanguard Consulting Ltd

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