cartcart

    Customer Service Training 101: Quick and Easy Techniques That Get Great Results

     
    Customer Service Training 101: Quick and Easy Techniques That Get Great Results

    Description

    Customer Service Training 101 is an inspiring training manual that addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using realistic scenarios, guidelines, and practice exercises, this completely revised and updated third edition explains what to do, what to avoid, and why interactions go astray.

    Product details

    EAN/ISBN:
    9780814438916
    Edition:
    Special
    Medium:
    Paperback
    Number of pages:
    240
    Publication date:
    2017-12-14
    Publisher:
    AMACOM BOOKS
    EAN/ISBN:
    9780814438916
    Edition:
    Special
    Medium:
    Paperback
    Number of pages:
    240
    Publication date:
    2017-12-14
    Publisher:
    AMACOM BOOKS

    Shipping

    laposte
    The edition supplied may vary.
    Currently sold out