Serving Online Customers: Lessons for Libraries from the Business World

Description

To compete in the digital age, libraries must provide outstanding customer service to their virtual users. Serving Online Customers: Lessons for Libraries from the Business World is a practical guide to help libraries adopt and adapt the best practices of e-business for their own online operations.

Product details

EAN/ISBN:: 9780810887329
Medium:: Paperback
Number of pages:: 232
Publication date:: 2014-07-23
Publisher:: Rowman & Littlefield Publishers

EAN/ISBN:: 9780810887329
Medium:: Paperback
Number of pages:: 232
Publication date:: 2014-07-23
Publisher:: Rowman & Littlefield Publishers

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