Steps to the Future: Fresh Thinking on the Management of It-Based Organizational Transformation (Jossey-Bass Business & Management Series)

Information technology promises much but, as many businesses are finding, it often fails to deliver. Representing the new wave of thinking about IT, this thought-provoking collection assembles leading researchers from four continents, including Dan Robey, Robert Zmud, Robert Galliers, Claudio Ciborra and Robert Benjamin, among others. Writing with deep knowledge of both IT and business, they examine why many IT-based transformation efforts disappoint, and offer a variety of creative, practical solutions for managers, executives and consultant alike.