Tqm: Text with Cases

Description

Shows how a Total Quality Management strategy can be applied in all business activities to achieve great performance. This book features material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.

Product details

EAN/ISBN:: 9780750657402
Edition:: 3. A.
Medium:: Paperback
Number of pages:: 496
Publication date:: 2003-05-15
Publisher:: Routledge
Manufacturer:: Unknown

EAN/ISBN:: 9780750657402
Edition:: 3. A.
Medium:: Paperback
Number of pages:: 496
Publication date:: 2003-05-15
Publisher:: Routledge
Manufacturer:: Unknown

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