The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

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From the authors of THE SERVICE PROFIT CHAIN comes the culmination of twenty-eight years of groundbreaking research - a revolutionary framework that will enable any company to achieve superior profit and growth.

Product details

EAN/ISBN:: 9780743225694
Medium:: Bound edition
Number of pages:: 400
Publication date:: 2003-01-09
Publisher:: Free Press
Languages:: english

EAN/ISBN:: 9780743225694
Medium:: Bound edition
Number of pages:: 400
Publication date:: 2003-01-09
Publisher:: Free Press
Languages:: english

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